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Troubleshooting Wireless Device Registration


If your device registration is complete but you are still unable to connect to the internet, please consult the following points:
  • Verify that the internet connection in your room is working. Can you connect to the network with your computer or other internet device?
  • In order to automatically connect, you must set your device to join the KenyonDevices wireless network. The KenyonWifi and KenyonGuest networks do not support the automatic connection of registered devices.
  • Verify the MAC address you provided on the registration page.
    • MAC addresses should only contain numbers 0–9 and letters a–f, and should be separated with a colon, “ : “.
    • Once you register a wireless device, the registration page will show the MAC address as being separated by dashes (“ - “); as long as you used colons when you entered the address, this is OK.
  • Make sure you have disabled MAC address randomization. KenyonDevices uses your MAC address to identify your device, but MAC address randomization prevents this from happening by telling the network a different, "fake" MAC address every time it connects. This prevents KenyonDevices from identifying your device. The MAC address randomization option is marked as "Private Wi-Fi Addresses" on iOS and iPadOS, and is marked as "Random MAC address" on Android. Turn this option off (use the device MAC address) and keep it off. If you only turn it off during registration, your device will continue to use a randomized MAC address.
  • Verify that your device registration hasn't expired (wireless device registrations expire after one year; device registration can be renewed here).
  • Turn off your device completely and restart your device.
  • Once you have registered your wireless-capable device, remember to wait 30 minutes before turning on its WiFi antenna and attempting to connect to the KenyonDevices wireless network.
  • Accurately and completely record any error messages that you receive and provide them to Helpline.
Wireless Troubleshooting Resources
Apple
iPhone/iPad

Apple TV

Microsoft
Xbox (Series X and Series S)

Sony
PS5

PS4

Nintendo
Troubleshooting can be found at https://en-americas-support.nintendo.com/.